TERMS & CONDITIONS
Please Read!
Normally 7 - 10 working days from order confirmation.
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Monday to Friday during normal working hours 8:30am - 4:30pm (weekends by arrangement) |
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Installation is extra, please call 01423 562006 for a low cost quotation |
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Please notify us of any delivery obstructions and ensure that the delivery area is clear. |
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All deliveries must be signed for on delivery. |
Delivery Terms
Please note: Due to Health and Safety regulations upstairs deliveries are at the carriers discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Delivery (1 man)
All orders are processed and shipped in the order that they are received. Normal delivery time is 7 to 10 working days. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact and we can make alternative arrangements. Ideally include two telephone numbers so that the carrier can contact you should they need too. All deliveries are made Monday to Friday between 8:30am and 4:30pm. Saturday deliveries are available, please contact for a low cost quotation. Unfortunately our carriers are unable to give specific times for the free delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please call on 0191 4171055.
FREE Delivery:
Free Delivery is shipped Via a third party company, Free delivery means that the buyer is responsible for providing there own man power to remove the items from the couriers vehicle. ( This applies to large and small item on pallet. ) Performax Fitness will not be responsible for any damage incurred during the unload of any product from our third party company:
Any damage must be reported to Performax Fitness within 2 hours of delivery.
Delivery (2 man)
This service is only available on large premium priced products (check at time of order). Although the carrier will place the product in the ground floor room of your choice, this is subject to good and safe access. Please note: Due to Health and Safety regulations, upstairs deliveries are at the carriers discretion and are not guaranteed. We can install upstairs though this requires our own specialist team, please call for a low cost installation. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property. Please allow at least 10 working days for this service.
If it is found that the product 'will not fit' through/round any doors/stairwells and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable. These larger products have pre-arranged deliveries, which mean the item will be booked in with you by the carrier or the supplier. If when the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier’s depot, or to the supplier. In this case you will be liable for ALL charges for re-delivery. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges and a 15% re-stocking fee.
All deliveries are made Monday to Friday between 8:30 a.m. and 4:30 p.m. Unfortunately our carriers are unable to give specific times for the free delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please call on 01423 562006.
Performax Fitness will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time.
Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.
Installation
If you require installation of the product(s), the time between order and installation may be longer than for delivery only, though we always try our hardest to install as soon as possible. We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. It is imperative that the space for the product(s) has been cleared and that access is unrestricted. Therefore we would ask that you provide us with as much information as possible concerning the placement of the equipment in to your home, e.g. will it be going through single or double front door, lower / ground / first floor?
All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product(s) to their location; if no help is available then a 2 man installation may be required at extra cost.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. will be chargeable. If the installation time is extended by there being inadequate parking / access then the extra time will also be chargeable at £40.00 per hour. It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.
Performax Fitness is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested and the customer or a representative did not measure the area, then Performax Fitness cannot be held responsible and the customer will incur the cost of the visit. Agreed installation times must be adhered too.
If you intend to use the equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with that the product is suitable and manufactured to the required standards.
Please provide any further details or information that you think might be useful in making delivery and/or installation easier.
Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items from Performax Fitness, please do not hesitate to contact us on 01423 562006.
Order Cancellation/Refused Deliveries
You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by . Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/ refused, you are responsible for all outward and return carriage costs and a 20% re-stocking fee is applicable
Thank You
Performax Fitness Equipment Ltd